Our orders are processed within 1-2 business days after your order has been placed, up to a maximum of 4 dependent on holidays. Custom items are processed within 3-4 business days after your order has been placed, up to a maximum of 7. Your order will arrive within 5-10 business days after we have completed it. A tracking number WILL be provided once the order has been fulfilled.
We are based in London, ON where we run the majority of our operations out of. That being said, unfortunately Canadian manufacturing centers have an extremely high order volume request, which as a new business we can’t meet at this time if we want to remain afloat. As well as the ability to offer the quality garments we can, not the cheap thick cotton/cardboard-feeling shirts that will shrink 5 sizes in the wash.
In addition, we’re one of the highest paying countries for shipping unless of course you also have large volume to partner with carriers such as Canada Post, FedEx or DHL. With that being said, our distribution center is located in Iowa, USA which handles our inventory, prints and shipping as it's marginally cheaper to ship (from the US to CAN than it is from CAN to CAN), print, and manage inventory until we are further established. It's actually one of our local friends that our owners/founders grew up with here in London that owns and runs the centre so we are able to provide business to a formal local. By early 2019 we hope to have a warehouse in London, ON where we can transition the remaining 3 operations to and employ locals to make a kick ass working environment. Oh, and local store to shop from.
Update June, 2018: We're in the works of possibly establishing a location in Vancouver, BC on contract for the remainder of 2018.
Update July, 2018: We are officially moving our operations into Toronto, ON as of August 1st, 2018. Processing time may be slightly longer, and shipping may be slightly more expensive but we're happy to have everything in Canada.